TP-LINK Replacement & Warranty

Warranty & RMA Policy

Dear Customers,

Thank you very much for purchasing TP-LINK products. In order to protect your rights and interests, please read the following Warranty Policy carefully.

  1. Limited Lifetime Warranty on Professional Line Products
  2. 3-Year Warranty on SOHO Products
  3. Warranty & replacement conditions
  4. Replacement procedure

1. Limited Lifetime Warranty on Professional Line Products

TP-LINK is committed to producing high-Performance products meeting the high quality requirements for business-class networks. To proof that TP-LINK products are reliable, TP-LINK Deutschland GmbH offers the original purchaser a limited lifetime warranty on Professional Line Products purchased on or after March 1, 2013.

a. Products covered

All TP-LINK Professional Line products come with limited lifetime warranty, including all SMB Routers, Switches, Gbics/SFP-Module and Media Converters. Fans and internal power supplies are not covered under limited lifetime warranty. They will continue with their existing warranties of 5 years.

Limited lifetime warranty applies to:
Alle SMB Routers SafeStream VPN Routers
Loadbalance Routers
Alle SMB Switches JetStream Switches
PoE Switches
Smart Switches
Unmanaged Switches
(Desktop versions belong to SOHO products)
Others SFP modules
Media converters

b. Warranty Period

Limited Lifetime Warranty means, that warranty will only end five years after TP-LINK Deutschland GmbH discontinues sales of the product. TP-LINK Deutschland GmbH will honor limited lifetime warranty for all SMB products purchased after March 1, 2013.

2. 3-Year Warranty on SOHO Products

TP-LINK Deutschland GmbH provides 3-Year Warranty on SOHO class products. The Warranty covers the main device, antenna and external power supplies.

3-Year warranty applies to:
Wireless SOHO Products Wireless Routers (3G/4G Router, Dua lband Router …)
Wireles Access points
Wireles Adapter
Antennas and Accessories
Powerline 500Mbps Powerline
200Mbps Powerline
Wireless Powerline
ADSL ADSL2+ Modem Routers
Wireless ADSL2+ Modem Routers
Network Adapters Gigabit Network Adapters
10/100Mbps Network Adapters
SOHO Routers and Switches SOHO Routers
Unmanged Desktop Switches
Print Server Wireless Print Servers
Wired Print Servers
Power over Ethernet PoE Injectors & Splitters
IP Cameras Wireless IP Cameras
Wired IP Cameras

3. Warranty & replacement conditions

TP-LINK Deutschland GmbH warrants that products under normal use are free from defects in materials and workmanship during the warranty period. The end user can claim warranty if the product was bought in DACH region, if he is the original buyer and can provide original proof of purchase. Replacement products can be refurbished products or can include refurbished parts. Per TP-LINK warranty, a product that fails will be replaced with the same model. In case a product fails after it has been discontinued, TP-LINK Deutschland GmbH reserves the right to replace it with another model that has materially the same, or better, characteristics and qualities or to refund the original price.

Please click here to view Conditions that Disqualify Product from Warranty:

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Conditions that Disqualify Product from Warranty

  • Any defect caused by misuse, improper installation or maintenance that is not required by TP-LINK instruction;
  • Any defect caused by software, virus or improper use of self-made and non-public software;
  • Any product beyond the limited free replacement and repair period;
  • Any unauthorized obliteration or tearing up of the product bar code;
  • Any product that the bar code or item type in the warranty card is different from the product itself;
  • Any unauthorized modification to the supporting setting files, or any authorized disassembly and repair;
  • Any defect caused by improper use in the working conditions beyond the stated ones by the instruction (for example: under abnormal temperature that is too high, low, wet or dry; high sea-level; instable electric current and voltage and so on)
  • Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, permeating exertion and so on;
  • Any defect caused by transportation or loading during returning voyage;
  • Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
  • Any other defects that are not caused by workmanship, technique, product quality and like;
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4. Replacement procedure

Option 1: Through the store

If you are experiencing product defects within the warranty period, please contact the online/retail store where you originally purchased the product from to ensure expedient replacement.

Option 2: Through TP-LINK

If the store no longer accepts your claim, you may process it through TP-LINK's RMA program by following the steps below. We don't accept any package without RMA number.

  • Call +49 1805 875465 / +49 1805 TP-LINK
  • Remote Troubleshooting and get the RMA number
  • Common Service:
  • Step1: Customer sends defective unit to TP-LINK
  • Step2: TP-LINK returns replacement unit to customer
  • Customer receives product replacement

Please note:

  • TP-LINK may reject or return products without accessories or assigned RMA number.
  • Customers who claim warranty, are responsible for the one-way shipping fee and send defective product to TP-LINK.
  • TP-LINK is not responsible for damage occurred during shipment.
  • TP-LINK will charge a service fee to replace your product if it is out of warranty period.